Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At VectorNode Craft ("we," "us," or "our"), we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges for purchases made through our website at https://vectornodecraft.com (the "Site").

Please read this policy carefully before making a purchase. By completing a purchase on our Site, you agree to the terms of this Refund Policy.

1. General Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, we offer refunds and exchanges under the conditions outlined below.

2. Eligibility for Refunds

2.1 Eligible Products and Services

The following items are generally eligible for refunds:

• Physical products (woodworking kits, tools, materials, home decor items)
• Digital products (e-books, downloadable guides, templates, plans)
• Online courses and workshops
• Subscription services (with specific conditions outlined below)
• Custom orders (under special circumstances)

2.2 Conditions for Refunds

To be eligible for a refund, your purchase must meet the following conditions:

• The refund request must be made within 30 days of the purchase date
• Physical products must be returned in original, unused condition with all original packaging and materials
• Digital products must not have been extensively downloaded or accessed beyond initial preview
• You must provide proof of purchase (order number, receipt, or confirmation email)
• The item must not be a non-refundable product (see Section 3 below)

2.3 Non-Eligible Items

The following items are NOT eligible for refunds:

• Products purchased during final sale or clearance events (unless defective)
• Custom-made or personalized items specifically created for you
• Perishable materials or products
• Gift cards and vouchers
• Services that have been fully rendered
• Products damaged due to misuse or negligence
• Items marked as "Final Sale" or "Non-Refundable"

3. Types of Refunds

Product/Service Type	Refund Period	Refund Amount
Physical Products	30 days	Full purchase price (minus shipping)
Digital Products	30 days	Full purchase price
Online Courses (not started)	30 days	Full purchase price
Online Courses (started)	14 days	Prorated refund
Monthly Subscriptions	Before next billing cycle	Unused portion
Annual Subscriptions	30 days	Prorated refund

4. Physical Product Returns

4.1 Return Process

To return a physical product:

1. Contact our customer service team within 30 days of receiving your order
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number from our team
4. Package the item securely in its original packaging with all included materials
5. Include the RA number on the outside of the package
6. Ship the item to the return address provided by our team

4.2 Return Shipping Costs

• Defective or Incorrect Items: We will cover all return shipping costs and provide a prepaid shipping label
• Change of Mind: You are responsible for return shipping costs
• Damaged in Transit: We will cover all costs and may require photographic evidence

4.3 Inspection and Processing

Once we receive your returned item, we will inspect it within 5-7 business days. If the return is approved, your refund will be processed to your original payment method within 7-14 business days.

5. Digital Product Refunds

5.1 Digital Product Policy

Digital products (e-books, templates, downloadable guides, woodworking plans) may be refunded within 30 days if:

• The product is defective or cannot be accessed due to technical issues on our end
• The product description was significantly misleading
• The product was purchased by mistake (limited to one-time courtesy refund)

5.2 Digital Product Exceptions

6. Subscription Refunds

6.1 Monthly Subscriptions

Monthly subscriptions can be canceled at any time. You will retain access until the end of your current billing period. Refunds are not provided for partial months unless there is a service failure on our part.

6.2 Annual Subscriptions

Annual subscriptions may be refunded on a prorated basis within the first 30 days. After 30 days, no refunds will be issued, but you can cancel to prevent automatic renewal.

6.3 Subscription Cancellation

To cancel a subscription:

1. Log into your account on our Site
2. Navigate to "Account Settings" or "Subscriptions"
3. Select "Cancel Subscription"
4. Confirm your cancellation

Alternatively, contact our customer service team for assistance.

7. Course and Workshop Refunds

7.1 Courses Not Yet Started

If you have not yet started or accessed the course content, you may receive a full refund within 30 days of purchase.

7.2 Courses In Progress

If you have started the course but are not satisfied, you may request a prorated refund within 14 days of purchase, calculated based on the percentage of content accessed.

7.3 Live Workshops

Live workshop registrations can be refunded up to 7 days before the scheduled workshop date. Refunds requested within 7 days of the workshop are subject to a 25% administrative fee.

8. Defective or Damaged Products

8.1 Reporting Defects

If you receive a defective or damaged product, please contact us within 7 days of receipt. We may request:

• Photographs of the defect or damage
• Description of the issue
• Order number and purchase date

8.2 Resolution Options

For defective or damaged products, we offer:

• Full refund to your original payment method
• Replacement product at no additional cost
• Store credit for future purchases (with bonus credit as an apology)

9. Refund Processing

9.1 Processing Time

Approved refunds are processed within 7-14 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3-10 business days.

9.2 Refund Method

Refunds will be issued to your original payment method unless otherwise requested and approved. We do not issue cash refunds.

9.3 Partial Refunds

In some cases, partial refunds may be granted for:

• Items showing signs of use or wear
• Items returned without original packaging
• Items returned after 30 days but within 60 days
• Prorated subscriptions or courses

10. Exchanges

10.1 Exchange Policy

We accept exchanges for physical products of equal or lesser value within 30 days of purchase. If the exchanged item is of greater value, you will be charged the difference.

10.2 Exchange Process

To exchange an item:

1. Contact our customer service team
2. Provide your order number and the item you wish to exchange for
3. Follow the return process outlined in Section 4.1
4. Once we receive and approve your return, we will ship your exchange item

11. Store Credit

As an alternative to refunds, we may offer store credit that can be used for future purchases on our Site. Store credit:

• Never expires
• Can be applied to any product or service
• May be offered with a bonus amount (e.g., 110% of refund value)
• Is non-transferable and cannot be redeemed for cash

12. Promotional and Discounted Items

Items purchased with promotional codes, during sales, or at discounted prices are eligible for refunds under the same conditions as regular-priced items, unless explicitly stated otherwise at the time of purchase.

13. International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

14. Fraudulent Refund Requests

We reserve the right to deny refunds for suspected fraudulent activity, including but not limited to:

• Excessive refund requests
• Returning used products as unused
• Providing false information
• Chargeback abuse

Accounts associated with fraudulent activity may be permanently suspended.

15. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our Site and services after such changes constitutes acceptance of the modified policy.

16. Contact Us

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